News

April 25, 2017

Leading hospital systems creating ‘digital front doors’ to foster brand loyalty

via Modern Healthcare Andrew Rainey, EVP of Strategy & Corporate Development at Binary Fountain spoke to Rachel Arndt of Modern Healthcare about the rise in healthcare consumerism and how health systems should use this opportunity to create brand loyalty. Consumers are searching online when selecting their physician, which makes it vital for organizations to create…

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via Modern Healthcare

Andrew Rainey, EVP of Strategy & Corporate Development at Binary Fountain spoke to Rachel Arndt of Modern Healthcare about the rise in healthcare consumerism and how health systems should use this opportunity to create brand loyalty. Consumers are searching online when selecting their physician, which makes it vital for organizations to create their “digital front door” in order to stand out against the competition.

Click here to read the full article on Modern Healthcare.

About the Author

Kayla Zamary
Marketing

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April 12, 2017

Find a five-star doc online: UnityPoint publishing patient feedback

via Journal Star To help guide patients making new-doctor decisions, our client UnityPoint Health-Peoria has begun putting all the feedback received through patient surveys online for all to see with comments and an up-to-five-star rating. Click here to read the full article on the Journal Star.

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via Journal Star

Journal Star To help guide patients making new-doctor decisions, our client UnityPoint Health-Peoria has begun putting all the feedback received through patient surveys online for all to see with comments and an up-to-five-star rating.

Click here to read the full article on the Journal Star.

About the Author

Kenneth Brooks

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February 21, 2017

Three Reasons To Invest In Patient Feedback Management Solutions

via The Realtime Report In the last several years, the healthcare industry has seen an increased focus in online patient reviews. With the continual development of the healthcare industry’s online presence, it’s imperative for physicians and healthcare facilities to understand the advantages associated with patient feedback management solutions. Binary Fountain’s Sabrina Egan, shares three reasons…

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via The Realtime Report

In the last several years, the healthcare industry has seen an increased focus in online patient reviews. With the continual development of the healthcare industry’s online presence, it’s imperative for physicians and healthcare facilities to understand the advantages associated with patient feedback management solutions.

Binary Fountain’s Sabrina Egan, shares three reasons healthcare organizations should invest in patient feedback solutions in 2017.

Click here to read the full article on The Realtime Report.

About the Author

Sabrina Egan
Engagement Manager

Sabrina helps healthcare organizations better understand their healthcare consumer challenges and needs, in order to efficiently manage and improve patient satisfaction.

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February 10, 2017

Healthcare’s new challenge: online reputation management

By Paddy Padmanabhan via CIO.com Patient feedback is no longer limited to a single encounter or to a single platform. Patients today are sharing all aspects of their patient experience on social media. Providence Health & Services knew that it needed something more than HCAHPS scores to understand the true nature of patient experience in…

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By Paddy Padmanabhan via CIO.com

Patient feedback is no longer limited to a single encounter or to a single platform. Patients today are sharing all aspects of their patient experience on social media.

Providence Health & Services knew that it needed something more than HCAHPS scores to understand the true nature of patient experience in its hospitals. Working with Binary Fountain, Providence Health deployed Binary Health Analytics, a holistic patient feedback management platform to manage online reputation and improve patient experience. The platform helps healthcare organizations uncover and act on patient experience insights from online ratings and reviews, social media, CG-CAHPS and HCAHPS and other surveys.

Click here to read the full article on CIO.com.

About the Author

Kayla Zamary
Marketing

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January 30, 2017

Here’s your chance to complain about the hours-long wait in the emergency room

By Thomas Heath via The Washington Post   Thomas Heath of The Washington Post sits down with Binary Fountain’s CEO, Ramu Potarazu to discuss how he has helped create a business around collecting the experience that patients have with their hospitals and doctors. He has turned it into McLean, Va.-based Binary Fountain, generating more than…

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By Thomas Heath via The Washington Post


 
Thomas Heath of The Washington Post sits down with Binary Fountain’s CEO, Ramu Potarazu to discuss how he has helped create a business around collecting the experience that patients have with their hospitals and doctors. He has turned it into McLean, Va.-based Binary Fountain, generating more than $6 million in revenue and employing 135.

Potarazu explains how Binary Fountain is giving patients a voice in healthcare. The company surveys patients about their health-care experiences and provides that information to doctors and hospitals.

Binary Fountain’s customers can be small practices with one physician all the way up to some of the largest hospital systems in the country, such as Providence/St. Joseph’s, based in Seattle and encompassing more than 40 hospitals.

Click here to read the article on The Washington Post website.

About the Author

Kayla Zamary
Marketing

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