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October 27, 2016

Press Ganey Expands Consumerism & Transparency Portfolio with New Consumer Analytics Solution

BOSTON–(BUSINESS WIRE)– Press Ganey today announced the introduction of the Press Ganey® Consumer Analytics Solution, designed to help health care organizations monitor and analyze patient feedback across a variety of consumer-facing sources. Powerful analytics across public and social data, integrated with Press Ganey survey comments, enable organizations to identify deep and actionable insights to help with…

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BOSTON–(BUSINESS WIRE)– Press Ganey today announced the introduction of the Press Ganey® Consumer Analytics Solution, designed to help health care organizations monitor and analyze patient feedback across a variety of consumer-facing sources. Powerful analytics across public and social data, integrated with Press Ganey survey comments, enable organizations to identify deep and actionable insights to help with patient experience and brand management improvement.

“Patients are increasingly engaged in an online dialogue about their health care choices, and consumer-facing websites and online physician ratings have become critical resources for patients deciding where and from whom to seek care,” said Patrick T. Ryan, Chief Executive Officer, Press Ganey. “In this consumer-driven marketplace, it is essential that health care leaders understand and address patients’ perceptions of their organizations. This solution, powered by Binary Fountain’s leading technology platform, can give providers the tools that they need to manage their reputations and align around insights that can help them improve their performance and increase patient loyalty.”

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Binary Fountain
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October 26, 2016

Binary Fountain and Yext Partner to Enhance Patient Acquisition and Loyalty in Healthcare

Binary Fountain Platform and Yext Healthcare Location Cloud form the leading solution in physician location data and patient experience feedback management. NEW YORK and MCLEAN, Va.—October 26, 2016 — Yext, the global Location Data Management leader, and Binary Fountain, the leading provider of patient feedback management solutions, today announced an exclusive partnership that offers the…

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Binary Fountain Platform and Yext Healthcare Location Cloud form the leading solution in physician location data and patient experience feedback management.

NEW YORK and MCLEAN, Va.—October 26, 2016 — Yext, the global Location Data Management leader, and Binary Fountain, the leading provider of patient feedback management solutions, today announced an exclusive partnership that offers the most complete solution helping hospitals, health systems, and group practices engage and inform patients at important decision-making moments in their journeys.

The partnership creates a seamless integration between Binary Fountain’s healthcare-focused solution, Binary Health Analytics, which helps providers improve patient experience and reputation management, and the Yext Healthcare Location Cloud, a purpose-built location data management solution designed to solve internal and external location data challenges and help health systems ease the search process for patients. Increasing location data issues as a result of consolidation of health systems and physicians changing facilities make this solution especially timely.

Binary Fountain will be the exclusive healthcare reputation management and transparency provider for Yext in the US, and Yext will be the exclusive US listings management provider for Binary Fountain. The Yext Healthcare Location Cloud, integrated with the Binary Fountain Platform, gives healthcare systems control to manage accurate and consistent physician and location profiles wherever patients look for them. When healthcare organizations update listing information through Yext, it will instantly update across over 100 sites, including healthcare-specific listings sites like Vitals and Wellness.com, as well as multi-category publishers like Google, Yahoo, Yelp, and Facebook.

To support the physician search and selection process, Binary Fountain’s transparency solution, Binary Star Ratings, turns physician reviews from patient experience surveys, like the Consumer Assessment of Healthcare Providers and Systems (CAHPS), into ratings and reviews that are published on physician directory pages. The result improves SEO and enhances a healthcare organization’s online presence down to the physician level.

The amount of online patient feedback on social media and online review sites has increased 44 percent year over year since 2010, according to Binary Fountain’s client database. Binary Health Analytics aggregates and analyzes patient feedback from review sites and social media in addition to patient experience surveys. The healthcare-centric Natural Language Processing engine identifies key insights and enables providers to take action to drive operational improvements. From within the solution, healthcare organizations can also engage with patient reviews to perform service recovery and identify brand ambassadors.

“Binary Fountain is the leader in patient feedback management, and their platform is unparalleled. Integrating it with the Healthcare Location Cloud doesn’t just provide hospitals and clinics with a better way of leveraging reviews for patient acquisition; it enhances transparency and ease of access to care for patients,” said Carrie Liken, Healthcare Head of Industry at Yext. “When patients researching their care options online can see simple 5-star ratings and read the experiences of other patients, they are empowered to make more informed provider choices.”

More than 76 percent of patients search individual physicians online when researching care options, whereas only 29 percent search for a healthcare facility, according to recent Yext research. Patient search behavior and the increasing importance of reviews in search ranking are driving demand for a simple way to display physician reviews in search results.

“Healthcare providers understand the need for increased search visibility, greater transparency and better patient experience,” said Ramu Potarazu, President and CEO of Binary Fountain. “With increasing healthcare consumerism and the shift to value-based care shining a light on patient feedback, this partnership with Yext, the global leader in Location Data Management, comes at a critical moment.”

Learn more at Yext’s location technology conference, LocationWorld (Nov. 2-3), and the Healthcare Internet Conference, Booth 94, (Nov. 7-9).

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

About Yext
Yext puts business on the map with the award-winning Location Cloud. We enable companies of all sizes to manage location data across their websites, mobile apps, internal systems, and the industry’s largest ecosystem of maps, apps, social networks, directories, and search engines including Google, Apple, Facebook, Bing, and Yahoo. Our products — Listings and Pages — enable the world’s millions of businesses to drive face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

Based in the heart of New York City with a growing team of over 600 employees worldwide, Yext has been recognized as one of America’s fastest growing companies by the Inc. 5000 (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015) and one of Fortune’s Best Places to Work (2014, 2015 & 2016).

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Binary Fountain Media Contact:
Michiko Morales (For Binary Fountain)
Gabriel Marketing Group
1-571-455-9996
michim@gabrielmarketing.com

About the Author

Binary Fountain
Administrator

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May 25, 2016

Timely Care: How A Provider’s Marketing Group Is Improving Patient Experience

Binary Fountain and Spartanburg Healthcare’s Susie Woodward to co-host an online event about how to improve patient experience. McLean, Virginia, May 25, 2016 – Binary Fountain and Spartanburg Healthcare’s Susie Woodward will talk about how Spartanburg’s Medical Group of the Carolinas marketing team is uncovering opportunities to improve “Timely Care.” Woodward will talk about the…

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Binary Fountain and Spartanburg Healthcare’s Susie Woodward to co-host an online event about how to improve patient experience.

McLean, Virginia, May 25, 2016 – Binary Fountain and Spartanburg Healthcare’s Susie Woodward will talk about how Spartanburg’s Medical Group of the Carolinas marketing team is uncovering opportunities to improve “Timely Care.”

Woodward will talk about the patient experience challenges the health system faced and the programs implemented to solve them. She will present the strategies, process and technology they’ve used to:

  • Efficiently capture and monitor patient feedback.
  • Quickly uncover and report patient experience trends.
  • Collaborate with leadership to initiate operational changes.
  • Improve patient experience.

She will also share practical advice and lessons learned that healthcare marketers can apply to their programs.

The webinar is taking place on Thursday, May 26th at 1:00 PM EST and is free to attend. RSVP on the event page to receive joining instructions.

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. The solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

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Binary Fountain Media Contact:
Kenneth Brooks
Binary Fountain
202-550-5725
kbrooks@binaryfountain.com

About the Author

Binary Fountain
Administrator

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May 11, 2016

Binary Fountain Partners with Brandwatch to Enhance Healthcare Consumer Engagement

Integration with social intelligence platform extends reputation management reach across Facebook, Twitter McLean, Va. May 11, 2016 — Binary Fountain, a leading provider of patient feedback management solutions, today announced a strategic partnership with Brandwatch, a social intelligence firm, at the inaugural Brandwatch Now You Know Conference. The partnership helps further drive healthcare consumer engagement…

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Integration with social intelligence platform extends reputation management reach across Facebook, Twitter

McLean, Va. May 11, 2016 — Binary Fountain, a leading provider of patient feedback management solutions, today announced a strategic partnership with Brandwatch, a social intelligence firm, at the inaugural Brandwatch Now You Know Conference.

The partnership helps further drive healthcare consumer engagement by giving marketing, social media, patient experience, and physician practice management professionals access to Brandwatch Analytics from within the Binary Health Analytics solution, enabling real-time patient feedback social media monitoring and alerts. This complements Binary Health Analytics, a SaaS-based platform which harvests and identifies patient experience insights from across the Internet, surveys and other sources, helping hospitals and physician practices manage their online reputation and improve the patient experience.

“We aim to help healthcare providers create better patient experiences, so it made perfect sense to partner with Brandwatch, the leading social intelligence tech firm in the market,” said Ramu Potarazu, CEO of Binary Fountain. “Combining Brandwatch’s powerful social listening and analytics technologies with our own analytics platform, healthcare providers can extend their reach and engagement to their patients across Twitter and Facebook to easily monitor and quickly respond to real-time activity. Turning health consumer insights into real-world opportunities will allow healthcare providers to make a difference and directly help people during their health journey.”

Users of the integration can receive threshold alerts based on different metrics and can measure the effectiveness of social media campaigns using engagement metrics from Brandwatch Premium APIs. In addition to these metrics and alerts, clients can use Binary Health Analytics’ existing features that help healthcare providers:

  • Analyze and understand their online presence, prioritize and respond to negative commentary while promoting positive feedback, turning satisfied patients into brand champions.
  • Turn feedback from surveys, online ratings and review sites, social media, and other data sources into actionable insights that guide operational change.
  • Compare patient experience metrics across locations within an organization, and against local and national competitors using internal and external benchmarking.

“Brandwatch is committed to supporting a best of breed ecosystem by creating
useful technology integrations with the strongest providers, which is why we’re excited to partner with Binary Fountain,” said Venu Konda, VP of Channels and Partnerships at Brandwatch. “Pairing social insights from Brandwatch with Binary Fountain’s robust patient feedback analytics, clients in the healthcare space can utilize a joint workflow to better understand and serve their patient customers.”

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. The solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

About Brandwatch
Brandwatch is the world’s leading social intelligence company. Brandwatch Analytics and Vizia products fuel smarter decision making around the world.

The Brandwatch Analytics platform gathers millions of online conversations every day and provides users with the tools to analyze them, empowering the world’s most admired brands and agencies to make insightful, data-driven business decisions. Vizia distributes visually-engaging insights to the physical places where the action happens.

The Brandwatch platform, ranked highest in customer satisfaction by G2Crowd in the Winter 2016 social media monitoring report, is used by over 1,200 brands and agencies, including Cisco, Whirlpool, British Airways, Sony Music, and Dell. Brandwatch continues on its impressive business trajectory, recently named a global leader in enterprise social listening platforms by the latest reports from several independent research firms. Increasing its worldwide presence, the company has offices around the world including Brighton, New York, San Francisco, Berlin and Singapore.

Brandwatch. Now You Know.
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Binary Fountain Media Contact:

Kenneth Brooks
Binary Fountain
202-550-5725
kbrooks@binaryfountain.com

About the Author

Binary Fountain
Administrator

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May 04, 2016

Binary Fountain Announces Partnership with Press Ganey

Leading Technology Platform to Augment Press Ganey Transparency Solution McLean, Virginia, May 4, 2016 — Binary Fountain, a leading provider of patient feedback management solutions for health care providers, today announced a strategic partnership with Press Ganey Holdings, Inc. (NYSE:PGND), a leading provider of patient experience measurement, performance analytics and strategic advisory solutions. Binary Fountain’s…

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Leading Technology Platform to Augment Press Ganey Transparency Solution

McLean, Virginia, May 4, 2016 — Binary Fountain, a leading provider of patient feedback management solutions for health care providers, today announced a strategic partnership with Press Ganey Holdings, Inc. (NYSE:PGND), a leading provider of patient experience measurement, performance analytics and strategic advisory solutions. Binary Fountain’s technology platform will complement the existing Press Ganey-branded transparency solution by offering healthcare providers a turnkey solution to publish physician star ratings on their websites.

“Press Ganey established the transparency movement in the healthcare industry to support more patient-centered care through reliable and accessible provider ratings.” said Ramu Potarazu, President and CEO of Binary Fountain. “This partnership further validates Binary Fountain’s technology platform and will advance our position in the healthcare market.”

The partnership will also include the introduction of new features around patient feedback management into the Press Ganey solution. Binary Fountain’s technology harvests patient experience data from multiple sources, including from across the web, and leverages proprietary analytics to assess provider and organization brand perceptions and provide additional insights for improvement opportunities.

“Transparency is a key strategy for healthcare organizations to honor the consumer and engage providers as part of an organization’s overall performance improvement efforts,” said Joe Greskoviak, President and COO of Press Ganey. “Supported by Binary Fountain’s leading technology, the Press Ganey transparency solution enables our clients to present an objective and accurate review of the patient experience, so that patients can make informed health care decisions.”

The partnership will provide clients with a comprehensive transparency and brand management solution to engage patients across their health care journey. The joint offering will help clients:

  • Proactively monitor and engage health care consumers who provide feedback on the patient experience
  • Leverage patient feedback to learn from and improve the patient experience
  • Present scientifically rigorous patient experience data through provider star ratings on physician directory web pages
  • Enhance Search Engine Optimization and display star ratings in Google search results

For more information, please visit Binary Fountain’s website.

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. The solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celeb rating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, we served more than 26,000 health care facilities.

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Binary Fountain Media Contact:

Kenneth Brooks
Binary Fountain
202-550-5725
kbrooks@binaryfountain.com

About the Author

Binary Fountain
Administrator

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