News

February 10, 2017

Healthcare’s new challenge: online reputation management

By Paddy Padmanabhan via CIO.com Patient feedback is no longer limited to a single encounter or to a single platform. Patients today are sharing all aspects of their patient experience on social media. Providence Health & Services knew that it needed something more than HCAHPS scores to understand the true nature of patient experience in…

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By Paddy Padmanabhan via CIO.com

Patient feedback is no longer limited to a single encounter or to a single platform. Patients today are sharing all aspects of their patient experience on social media.

Providence Health & Services knew that it needed something more than HCAHPS scores to understand the true nature of patient experience in its hospitals. Working with Binary Fountain, Providence Health deployed Binary Health Analytics, a holistic patient feedback management platform to manage online reputation and improve patient experience. The platform helps healthcare organizations uncover and act on patient experience insights from online ratings and reviews, social media, CG-CAHPS and HCAHPS and other surveys.

Click here to read the full article on CIO.com.

About the Author

Kayla Zamary
Marketing

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January 30, 2017

Here’s your chance to complain about the hours-long wait in the emergency room

By Thomas Heath via The Washington Post   Thomas Heath of The Washington Post sits down with Binary Fountain’s CEO, Ramu Potarazu to discuss how he has helped create a business around collecting the experience that patients have with their hospitals and doctors. He has turned it into McLean, Va.-based Binary Fountain, generating more than…

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By Thomas Heath via The Washington Post


 
Thomas Heath of The Washington Post sits down with Binary Fountain’s CEO, Ramu Potarazu to discuss how he has helped create a business around collecting the experience that patients have with their hospitals and doctors. He has turned it into McLean, Va.-based Binary Fountain, generating more than $6 million in revenue and employing 135.

Potarazu explains how Binary Fountain is giving patients a voice in healthcare. The company surveys patients about their health-care experiences and provides that information to doctors and hospitals.

Binary Fountain’s customers can be small practices with one physician all the way up to some of the largest hospital systems in the country, such as Providence/St. Joseph’s, based in Seattle and encompassing more than 40 hospitals.

Click here to read the article on The Washington Post website.

About the Author

Kayla Zamary
Marketing

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January 23, 2017

How first impressions online affect patient acquisition and hospital revenue

By Tamara Rosin via Becker’s Hospital Review   Tamara Rosin of Becker’s Hospital Review recaps a webinar hosted by Binary Fountain and Yext, “The Impact of First Impressions on Patient Acquisition and Revenue.” Yext Head of Healthcare, Carrie Liken, and Binary Fountain’s EVP of Strategy, Andrew Rainey, shared what types of information influence patient decisions…

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By Tamara Rosin via Becker’s Hospital Review


 
Tamara Rosin of Becker’s Hospital Review recaps a webinar hosted by Binary Fountain and Yext, “The Impact of First Impressions on Patient Acquisition and Revenue.” Yext Head of Healthcare, Carrie Liken, and Binary Fountain’s EVP of Strategy, Andrew Rainey, shared what types of information influence patient decisions most, where patients go to look for them, and how increasing discoverability leads to increased appointments and increased revenue for your health system.

Rosin recaps the three components of online patient acquisition, according to Ms. Liken and Mr. Rainey: Own, influence, and maintain and optimize.

Click here to read Rosin’s webinar recap on the Becker’s Hospital Review website.

Click here to watch the webinar hosted by Binary Fountain and Yext.

About the Author

Kayla Zamary
Marketing

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January 10, 2017

Reviews matter

By Lisette Hilton via Cosmetic Surgery Times   Lisette Hilton of Cosmetic Surgery Times sat down with Andrew Rainey, executive vice president of strategy and corporate development at Binary Fountain, a company that provides patient feedback management solutions. Rainey discusses how online reviews are affecting the healthcare industry. It’s no longer a question of if…

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By Lisette Hilton via Cosmetic Surgery Times


 
Lisette Hilton of Cosmetic Surgery Times sat down with Andrew Rainey, executive vice president of strategy and corporate development at Binary Fountain, a company that provides patient feedback management solutions. Rainey discusses how online reviews are affecting the healthcare industry.

It’s no longer a question of if potential patients will go online to check your reviews and rankings before booking an appointment – they will. Nearly 85% of patients evaluate physicians using online reviews before selecting a new provider.

Rainey says Binary Fountain is seeing an increasing volume of health care-specific online reviews and ratings.

Click here to read the article on Cosmetic Surgery Times’ website.

About the Author

Kayla Zamary
Marketing

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December 16, 2016

Delivering a solid patient experience — Online consumerism, reputation & engagement

By Megan Wood via Becker’s Spine Review   Megan Wood of Becker’s Spine Review sat down with Andrew Rainey, executive vice president of strategy and corporate development at McLean, Va.-based Binary Fountain. Binary Fountain focuses on improving the patient experience by leveraging patient feedback from online ratings and reviews, social media and surveys to help…

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By Megan Wood via Becker’s Spine Review


 
Megan Wood of Becker’s Spine Review sat down with Andrew Rainey, executive vice president of strategy and corporate development at McLean, Va.-based Binary Fountain.

Binary Fountain focuses on improving the patient experience by leveraging patient feedback from online ratings and reviews, social media and surveys to help healthcare organizations engage patients and improve operations.

Rainey shares three key areas deserving of healthcare organizations’ attention in a value-based world: healthcare consumerism, reputation management, and patient engagement.

Click here to read the article on the Becker’s Spine Review website.

About the Author

Kayla Zamary
Marketing

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