Press Releases

October 27, 2016

Press Ganey Expands Consumerism & Transparency Portfolio with New Consumer Analytics Solution

BOSTON–(BUSINESS WIRE)– Press Ganey today announced the introduction of the Press Ganey® Consumer Analytics Solution, designed to help health care organizations monitor and analyze patient feedback across a variety of consumer-facing sources. Powerful analytics across public and social data, integrated with Press Ganey survey comments, enable organizations to identify deep and actionable insights to help with…

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BOSTON–(BUSINESS WIRE)– Press Ganey today announced the introduction of the Press Ganey® Consumer Analytics Solution, designed to help health care organizations monitor and analyze patient feedback across a variety of consumer-facing sources. Powerful analytics across public and social data, integrated with Press Ganey survey comments, enable organizations to identify deep and actionable insights to help with patient experience and brand management improvement.

“Patients are increasingly engaged in an online dialogue about their health care choices, and consumer-facing websites and online physician ratings have become critical resources for patients deciding where and from whom to seek care,” said Patrick T. Ryan, Chief Executive Officer, Press Ganey. “In this consumer-driven marketplace, it is essential that health care leaders understand and address patients’ perceptions of their organizations. This solution, powered by Binary Fountain’s leading technology platform, can give providers the tools that they need to manage their reputations and align around insights that can help them improve their performance and increase patient loyalty.”

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Binary Fountain
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October 26, 2016

Binary Fountain and Yext Partner to Enhance Patient Acquisition and Loyalty in Healthcare

Binary Fountain Platform and Yext Healthcare Location Cloud form the leading solution in physician location data and patient experience feedback management. NEW YORK and MCLEAN, Va.—October 26, 2016 — Yext, the global Location Data Management leader, and Binary Fountain, the leading provider of patient feedback management solutions, today announced an exclusive partnership that offers the…

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Binary Fountain Platform and Yext Healthcare Location Cloud form the leading solution in physician location data and patient experience feedback management.

NEW YORK and MCLEAN, Va.—October 26, 2016 — Yext, the global Location Data Management leader, and Binary Fountain, the leading provider of patient feedback management solutions, today announced an exclusive partnership that offers the most complete solution helping hospitals, health systems, and group practices engage and inform patients at important decision-making moments in their journeys.

The partnership creates a seamless integration between Binary Fountain’s healthcare-focused solution, Binary Health Analytics, which helps providers improve patient experience and reputation management, and the Yext Healthcare Location Cloud, a purpose-built location data management solution designed to solve internal and external location data challenges and help health systems ease the search process for patients. Increasing location data issues as a result of consolidation of health systems and physicians changing facilities make this solution especially timely.

Binary Fountain will be the exclusive healthcare reputation management and transparency provider for Yext in the US, and Yext will be the exclusive US listings management provider for Binary Fountain. The Yext Healthcare Location Cloud, integrated with the Binary Fountain Platform, gives healthcare systems control to manage accurate and consistent physician and location profiles wherever patients look for them. When healthcare organizations update listing information through Yext, it will instantly update across over 100 sites, including healthcare-specific listings sites like Vitals and Wellness.com, as well as multi-category publishers like Google, Yahoo, Yelp, and Facebook.

To support the physician search and selection process, Binary Fountain’s transparency solution, Binary Star Ratings, turns physician reviews from patient experience surveys, like the Consumer Assessment of Healthcare Providers and Systems (CAHPS), into ratings and reviews that are published on physician directory pages. The result improves SEO and enhances a healthcare organization’s online presence down to the physician level.

The amount of online patient feedback on social media and online review sites has increased 44 percent year over year since 2010, according to Binary Fountain’s client database. Binary Health Analytics aggregates and analyzes patient feedback from review sites and social media in addition to patient experience surveys. The healthcare-centric Natural Language Processing engine identifies key insights and enables providers to take action to drive operational improvements. From within the solution, healthcare organizations can also engage with patient reviews to perform service recovery and identify brand ambassadors.

“Binary Fountain is the leader in patient feedback management, and their platform is unparalleled. Integrating it with the Healthcare Location Cloud doesn’t just provide hospitals and clinics with a better way of leveraging reviews for patient acquisition; it enhances transparency and ease of access to care for patients,” said Carrie Liken, Healthcare Head of Industry at Yext. “When patients researching their care options online can see simple 5-star ratings and read the experiences of other patients, they are empowered to make more informed provider choices.”

More than 76 percent of patients search individual physicians online when researching care options, whereas only 29 percent search for a healthcare facility, according to recent Yext research. Patient search behavior and the increasing importance of reviews in search ranking are driving demand for a simple way to display physician reviews in search results.

“Healthcare providers understand the need for increased search visibility, greater transparency and better patient experience,” said Ramu Potarazu, President and CEO of Binary Fountain. “With increasing healthcare consumerism and the shift to value-based care shining a light on patient feedback, this partnership with Yext, the global leader in Location Data Management, comes at a critical moment.”

Learn more at Yext’s location technology conference, LocationWorld (Nov. 2-3), and the Healthcare Internet Conference, Booth 94, (Nov. 7-9).

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

About Yext
Yext puts business on the map with the award-winning Location Cloud. We enable companies of all sizes to manage location data across their websites, mobile apps, internal systems, and the industry’s largest ecosystem of maps, apps, social networks, directories, and search engines including Google, Apple, Facebook, Bing, and Yahoo. Our products — Listings and Pages — enable the world’s millions of businesses to drive face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

Based in the heart of New York City with a growing team of over 600 employees worldwide, Yext has been recognized as one of America’s fastest growing companies by the Inc. 5000 (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015) and one of Fortune’s Best Places to Work (2014, 2015 & 2016).

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Binary Fountain Media Contact:
Michiko Morales (For Binary Fountain)
Gabriel Marketing Group
1-571-455-9996
michim@gabrielmarketing.com

About the Author

Binary Fountain
Administrator

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May 25, 2016

Timely Care: How A Provider’s Marketing Group Is Improving Patient Experience

Binary Fountain and Spartanburg Healthcare’s Susie Woodward to co-host an online event about how to improve patient experience. McLean, Virginia, May 25, 2016 – Binary Fountain and Spartanburg Healthcare’s Susie Woodward will talk about how Spartanburg’s Medical Group of the Carolinas marketing team is uncovering opportunities to improve “Timely Care.” Woodward will talk about the…

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Binary Fountain and Spartanburg Healthcare’s Susie Woodward to co-host an online event about how to improve patient experience.

McLean, Virginia, May 25, 2016 – Binary Fountain and Spartanburg Healthcare’s Susie Woodward will talk about how Spartanburg’s Medical Group of the Carolinas marketing team is uncovering opportunities to improve “Timely Care.”

Woodward will talk about the patient experience challenges the health system faced and the programs implemented to solve them. She will present the strategies, process and technology they’ve used to:

  • Efficiently capture and monitor patient feedback.
  • Quickly uncover and report patient experience trends.
  • Collaborate with leadership to initiate operational changes.
  • Improve patient experience.

She will also share practical advice and lessons learned that healthcare marketers can apply to their programs.

The webinar is taking place on Thursday, May 26th at 1:00 PM EST and is free to attend. RSVP on the event page to receive joining instructions.

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. The solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

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Binary Fountain Media Contact:
Kenneth Brooks
Binary Fountain
202-550-5725
kbrooks@binaryfountain.com

About the Author

Binary Fountain
Administrator

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May 11, 2016

Binary Fountain Partners with Brandwatch to Enhance Healthcare Consumer Engagement

Integration with social intelligence platform extends reputation management reach across Facebook, Twitter McLean, Va. May 11, 2016 — Binary Fountain, a leading provider of patient feedback management solutions, today announced a strategic partnership with Brandwatch, a social intelligence firm, at the inaugural Brandwatch Now You Know Conference. The partnership helps further drive healthcare consumer engagement…

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Integration with social intelligence platform extends reputation management reach across Facebook, Twitter

McLean, Va. May 11, 2016 — Binary Fountain, a leading provider of patient feedback management solutions, today announced a strategic partnership with Brandwatch, a social intelligence firm, at the inaugural Brandwatch Now You Know Conference.

The partnership helps further drive healthcare consumer engagement by giving marketing, social media, patient experience, and physician practice management professionals access to Brandwatch Analytics from within the Binary Health Analytics solution, enabling real-time patient feedback social media monitoring and alerts. This complements Binary Health Analytics, a SaaS-based platform which harvests and identifies patient experience insights from across the Internet, surveys and other sources, helping hospitals and physician practices manage their online reputation and improve the patient experience.

“We aim to help healthcare providers create better patient experiences, so it made perfect sense to partner with Brandwatch, the leading social intelligence tech firm in the market,” said Ramu Potarazu, CEO of Binary Fountain. “Combining Brandwatch’s powerful social listening and analytics technologies with our own analytics platform, healthcare providers can extend their reach and engagement to their patients across Twitter and Facebook to easily monitor and quickly respond to real-time activity. Turning health consumer insights into real-world opportunities will allow healthcare providers to make a difference and directly help people during their health journey.”

Users of the integration can receive threshold alerts based on different metrics and can measure the effectiveness of social media campaigns using engagement metrics from Brandwatch Premium APIs. In addition to these metrics and alerts, clients can use Binary Health Analytics’ existing features that help healthcare providers:

  • Analyze and understand their online presence, prioritize and respond to negative commentary while promoting positive feedback, turning satisfied patients into brand champions.
  • Turn feedback from surveys, online ratings and review sites, social media, and other data sources into actionable insights that guide operational change.
  • Compare patient experience metrics across locations within an organization, and against local and national competitors using internal and external benchmarking.

“Brandwatch is committed to supporting a best of breed ecosystem by creating
useful technology integrations with the strongest providers, which is why we’re excited to partner with Binary Fountain,” said Venu Konda, VP of Channels and Partnerships at Brandwatch. “Pairing social insights from Brandwatch with Binary Fountain’s robust patient feedback analytics, clients in the healthcare space can utilize a joint workflow to better understand and serve their patient customers.”

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. The solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

About Brandwatch
Brandwatch is the world’s leading social intelligence company. Brandwatch Analytics and Vizia products fuel smarter decision making around the world.

The Brandwatch Analytics platform gathers millions of online conversations every day and provides users with the tools to analyze them, empowering the world’s most admired brands and agencies to make insightful, data-driven business decisions. Vizia distributes visually-engaging insights to the physical places where the action happens.

The Brandwatch platform, ranked highest in customer satisfaction by G2Crowd in the Winter 2016 social media monitoring report, is used by over 1,200 brands and agencies, including Cisco, Whirlpool, British Airways, Sony Music, and Dell. Brandwatch continues on its impressive business trajectory, recently named a global leader in enterprise social listening platforms by the latest reports from several independent research firms. Increasing its worldwide presence, the company has offices around the world including Brighton, New York, San Francisco, Berlin and Singapore.

Brandwatch. Now You Know.
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Binary Fountain Media Contact:

Kenneth Brooks
Binary Fountain
202-550-5725
kbrooks@binaryfountain.com

About the Author

Binary Fountain
Administrator

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May 04, 2016

Binary Fountain Announces Partnership with Press Ganey

Leading Technology Platform to Augment Press Ganey Transparency Solution McLean, Virginia, May 4, 2016 — Binary Fountain, a leading provider of patient feedback management solutions for health care providers, today announced a strategic partnership with Press Ganey Holdings, Inc. (NYSE:PGND), a leading provider of patient experience measurement, performance analytics and strategic advisory solutions. Binary Fountain’s…

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Leading Technology Platform to Augment Press Ganey Transparency Solution

McLean, Virginia, May 4, 2016 — Binary Fountain, a leading provider of patient feedback management solutions for health care providers, today announced a strategic partnership with Press Ganey Holdings, Inc. (NYSE:PGND), a leading provider of patient experience measurement, performance analytics and strategic advisory solutions. Binary Fountain’s technology platform will complement the existing Press Ganey-branded transparency solution by offering healthcare providers a turnkey solution to publish physician star ratings on their websites.

“Press Ganey established the transparency movement in the healthcare industry to support more patient-centered care through reliable and accessible provider ratings.” said Ramu Potarazu, President and CEO of Binary Fountain. “This partnership further validates Binary Fountain’s technology platform and will advance our position in the healthcare market.”

The partnership will also include the introduction of new features around patient feedback management into the Press Ganey solution. Binary Fountain’s technology harvests patient experience data from multiple sources, including from across the web, and leverages proprietary analytics to assess provider and organization brand perceptions and provide additional insights for improvement opportunities.

“Transparency is a key strategy for healthcare organizations to honor the consumer and engage providers as part of an organization’s overall performance improvement efforts,” said Joe Greskoviak, President and COO of Press Ganey. “Supported by Binary Fountain’s leading technology, the Press Ganey transparency solution enables our clients to present an objective and accurate review of the patient experience, so that patients can make informed health care decisions.”

The partnership will provide clients with a comprehensive transparency and brand management solution to engage patients across their health care journey. The joint offering will help clients:

  • Proactively monitor and engage health care consumers who provide feedback on the patient experience
  • Leverage patient feedback to learn from and improve the patient experience
  • Present scientifically rigorous patient experience data through provider star ratings on physician directory web pages
  • Enhance Search Engine Optimization and display star ratings in Google search results

For more information, please visit Binary Fountain’s website.

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. The solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celeb rating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, we served more than 26,000 health care facilities.

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Binary Fountain Media Contact:

Kenneth Brooks
Binary Fountain
202-550-5725
kbrooks@binaryfountain.com

About the Author

Binary Fountain
Administrator

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February 16, 2016

Providence Health & Services Publishes Physician Star Ratings and Patient Reviews Using Binary Star Ratings

McLean, Va., February 16, 2016 – Binary Fountain announced today the deployment of its Binary Star Ratings solution for providing physician star ratings and patient reviews for Providence Health & Services’ online physician profile pages. Binary Star Ratings not only creates more transparency for patients searching for verified patient reviews and ratings of physicians, but…

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McLean, Va., February 16, 2016Binary Fountain announced today the deployment of its Binary Star Ratings solution for providing physician star ratings and patient reviews for Providence Health & Services’ online physician profile pages. Binary Star Ratings not only creates more transparency for patients searching for verified patient reviews and ratings of physicians, but also improves online search engine rankings as the review content enhances the relevance of the physician profile pages in search engine results.

“Health systems like Providence are responding to the demand by consumers for better information before they choose a health care provider by providing more transparency,” said Ramu Potarazu, CEO, Binary Fountain. “We’re excited about completing the deployment of Binary Star Ratings across Providence physician profile pages which will help patients make better decisions about selecting their Providence health care provider.”

Providence is using Binary Fountain to monitor patient feedback for more than 4,000 employed physicians and publishes reviews/ratings for those physicians that have received a minimum number of survey results. Patient ratings and comments are now publicly available on Providence online physician profile pages across Washington, Oregon, Montana and California.

The star rating is generated from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient Experience Survey. After a visit, patients are randomly selected to participate in this survey as well as being asked to leave comments about their provider experience. The patient comments are de-identified and published in their entirety except for health-related information.

“The relationship between the patient and the health care provider is one of the most important relationships in an individual’s life. Providence is committed to providing as much information to patients as possible to help them find the best match with a provider as possible,” said Orest Holubec, Senior Vice President of Marketing and Communications. “We are now able to provide credible, verified, patient reviews of physicians with a much larger sample size of comments compared to third party and social media sites.”

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Our solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative reputation management solutions. For more information, visit www.binaryfountain.com or e-mail info@binaryfountain.com.

Contact Information
Kenneth Brooks
Senior Director of Marketing
Binary Fountain, Inc.
8200 Greensboro Drive, Suite 300
McLean, VA 22102
Phone: 202.550.5725
kbrooks@binaryfountain.com
www.binaryfountain.com
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About the Author

Binary Fountain
Administrator

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October 06, 2015

Binary Fountain™ Closes $16 Million in Series A Funding Led by HLM Venture Partners and Providence Health & Services

Funding will expand its team and product capabilities MCLEAN, VA, October 6, 2015 – Binary Fountain, the leading provider of health care reputation management and patient experience analytics, announced today that it has closed a $16 million Series A round of financing. The additional funding will allow the company to quickly expand its team and…

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Funding will expand its team and product capabilities

MCLEAN, VA, October 6, 2015 – Binary Fountain, the leading provider of health care reputation management and patient experience analytics, announced today that it has closed a $16 million Series A round of financing. The additional funding will allow the company to quickly expand its team and to further develop powerful feature sets. Already deployed across some of the leading hospitals and health systems, Binary Fountain is continuing to build what it believes to be the largest scalable repository of opinion content in healthcare.

HLM Venture Partners (HLM) led the round with previous investors, Providence Health & Services and Pioneer Venture Partners, participating in the financing. “We were very fortunate to have several high-quality venture capital firms interested in our Series A, and HLM’s 30-year track record of health care investments and their reputation for leadership were simply unbeatable,” said Ramu Potarazu, CEO of Binary Fountain. “Their energy, knowledge and commitment will make them tremendous partners. In addition, Providence’s deep industry expertise and innovative culture make them an excellent partner for us along with Pioneer Ventures, both of whom have supported us from the start.”

“HLM has been closely following the changing dynamics in health care for decades. Binary Fountain is recognized as the leader in the field of sentiment mining and reputation management software,” said Ed Cahill, Partner, HLM. “The company has already achieved national scale and reputation, best-in-class partnerships and proven results for its clients; it is poised for tremendous growth over the coming months. Binary Fountain combines the powerful new waves of consumerism, transparency and actionable data analytics. The company is creating an entirely new market segment that will be critical to physicians, health systems, payers, employers and consumers.”

Providence Health & Services, the fourth largest not-for-profit health system in the United States, is partnering as both a strategic investor and an enterprise client. “We treat patients like consumers who have a choice in terms of who will care for them. This powerful tool combines social insights with our own consumer research and turns millions of words into consumable, actionable information—empowering us to improve the care experience for every person we serve,” said Orest Holubec, Providence senior vice president for Marketing and Communication.

Providence Ventures was founded in 2014 to manage a $150 million venture capital fund on behalf of Providence Health & Services. Providence Ventures aims to drive innovations across the health care system to improve quality and convenience, lower cost and create better health outcomes.

“Binary Fountain has created an innovative technology enabling health care organizations to source and analyze patient feedback in ways not previously possible,” said Aaron Martin, Providence’s senior vice president of strategy and innovation, “Binary Fountain will be an indispensable tool for health systems to improve their customer service experience.”

About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Our solution suite is built around a proprietary healthcare-centric Natural Language Processing engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip our customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain™ to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative reputation management solutions. For more information, visit www.binaryfountain.com or e-mail info@binaryfountain.com.

About HLM Venture Partners
HLM Venture Partners is a leading venture capital firm focused on health care information technology, technology-enabled health care services and medical devices. During the past 20 years, the firm has provided more than $400 million in capital to many dynamic and innovative emerging health care companies to fuel their growth and build sustainable enterprises. HLM has longstanding relationships with senior leaders of some of the country’s largest health care organizations and is an active sponsor of new, emerging health care business models and entrepreneurs. HLM is based in Boston, MA. For more information, visit www.hlmvp.com.

About Providence Health & Services
Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves – especially for those who are poor and vulnerable. Providence’s services include 34 hospitals, 475 physician clinics, senior services, supportive housing and many other health and educational services. The health system and its affiliates employ more than 76,000 people across five states – Alaska, California, Montana, Oregon and Washington – with its system office located in Renton, Wash. In 2014, Providence provided more than $848 million in community benefit to help create healthier communities. Providence Health & Services continues a tradition of caring that the Sisters of Providence began nearly 160 years ago.

About Pioneer Venture Partners
Pioneer Venture Partners, LLC is a Pacific Northwest technology-focused fund. As a private family venture fund, Pioneer takes an active role in assisting the leadership of its portfolio companies to drive corporate growth and value, ultimately leading to profitable businesses and increased shareholder value.

Contacts:
Kenneth Brooks
Senior Director of Marketing
Binary Fountain
8200 Greensboro Drive, Suite 402
McLean, VA 22102
Phone: 202-550-5725
kbrooks@binaryfountain.com
www.binaryfountain.com

About the Author

Binary Fountain
Administrator

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September 29, 2015

HealthStream Introduces Echo Inc., its Company Delivering Market-leading Credentialing, Provider Enrollment, and Contact Center Solutions to the Healthcare Industry

NASHVILLE, Tenn., Sep 29, 2015 (BUSINESS WIRE) — HealthStream HSTM, -1.46% announced today the introduction of Echo Inc. to the marketplace, its newly formed company that combines its HealthLine Systems and SyMed Development businesses, which were acquired in March 2015 and October 2012, respectively. Together, Echo is established as the market leader in medical staff…

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NASHVILLE, Tenn., Sep 29, 2015 (BUSINESS WIRE) — HealthStream HSTM, -1.46% announced today the introduction of Echo Inc. to the marketplace, its newly formed company that combines its HealthLine Systems and SyMed Development businesses, which were acquired in March 2015 and October 2012, respectively. Together, Echo is established as the market leader in medical staff credentialing, payer credentialing, provider enrollment, provider analytics, and contact center solutions to transform patient experiences beginning at the first touch point. More than 2,000 healthcare organizations are already benefitting from Echo’s powerful suite of products.

This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20150929005483/en/

“Today is an exciting day for our clients, employees, and our ‘Plugged into Echo’ partners. Building on the successes of our predecessor companies, Echo’s solutions are playing a crucial role as hospitals seek to transform manual, error-prone activities into scalable, paperless processes that comply with regulations and optimize outcomes,” said Michael J. Sousa, president, Echo. “Moreover, I am excited about our emerging innovations, which I believe will shorten credentialing and enrollment timelines, boost care quality, fuel admissions, and bolster patient and provider satisfaction.”

Echo offers five primary solutions for healthcare organizations, which can be deployed individually or integrated.

  • EchoCredentialing is a comprehensive platform to manage medical staff credentialing and privileging processes. It delivers an enterprise-class platform that enables paperless processes, unified privileging, one-click integration with our partnered, NCQA-certified CVO services to support periodic volume spikes, and an innovative Provider Navigator portal that provides online credentialing applications, credentialing committee assessments, peer review workflows, and real-time provider reviews with update capabilities.
  • EchoOneApp is a solution for payer credentialing, consisting of a full-featured provider enrollment platform that includes automatic form population from a continuously updated library of over 3,200 pre-formatted payer form templates as well as online form integration with CAQH, CMS PECOS, and state-based payer enrollment sites.
  • EchoAccess is an enterprise-class platform to support hospital contact centers including physician referral, clinical triage, provider directories, class enrollment, and a discharge planning functionality. It enables streamlined access to care, helps to bridge the transition to value-based reimbursement, and provides trust-building personal connections at a hospital’s critical first point of contact.
  • EchoAnalytics provides a wide array of validation tools, including license, exclusion, and sanction monitoring; provider scorecards—including OPPE/FPPE, CMS Open Payments, CAHPS, and social media ratings; and dashboard and benchmarks for process metrics.
  • EchoOnboarding – our forthcoming solution that consists of an onboarding dashboard, intuitive workflows for a provider to manage his or her progress, and onboarding navigator tools to enable the management and monitoring by the multitude of departments involved in provider onboarding.

Echo is also launching its “Plugged into Echo” network, a growing eco-system of partners who provide solutions for the Echo community.

  • Valence Health, a leading provider of value-based care solutions, powers a unique solution known as EchoOPPECompare, which provides benchmarks for OPPE metrics that enable the comparison of providers to external OPPE-related data.
  • Binary Fountain will power the EchoPSI Scorecard with its Provider Social Index (PSI), providing a comprehensive measure of provider reputation across social media, rating/review sites, and a growing number of online sources.
  • HealthStream’s Jericho-based office (Health Care Compliance Strategies), offers compliance solutions that provide another plug-in to Echo’s eco-system, which powers its Open Payments Scorecard for EchoCredentialing clients.
  • Schmitt-Thompson Clinical Content, a leading provider of telephone triage care, is the clinical content provider for the EchoAccess contact center solution.
  • Madaket Health will power the EchoOneEDI solution, which automates enrollment in Electronic Funds Transfer (EFT), Electronic Remittance Advice (ERA), Electronic Data Interchange for Claims (EDI), Claims Status Inquiry (CSI), and Eligibility Verification (EV) directly with payers.

“Binary Fountain is proud to ‘Plug into Echo’ with the first ever, standardized, metric-based, open, social media data,” said Rahul Prakash, Binary Fountain co-founder and head of corporate development. “We believe our partnership with Echo, a HealthStream Company, will significantly enhance the platform.”

“Madaket Health is very excited to join the “Plugged into Echo” partnership program,” said Jim Dougherty, co-founder and chief executive officer, Madaket Health. “EchoOneEDI will be powered by our solution to automate the enrollment of providers into EFT, ERA, EDI, CSI, and EV programs. We look forward to bringing this innovation to the Echo community and are confident that the results will be both unique and compelling.”

As a HealthStream company, Echo provides an important dimension to HealthStream’s overall strategy to support healthcare organizations and their respective workforces—in significant ways that benefit hospitals—ways that are not offered by any other vendor. As hospitals manage required workforce training and certifications, they can then automatically feed that data directly from the HealthStream Learning Center (HLC) to EchoCredentialing, which is vastly more efficient than the way most hospitals complete this process now. In addition, EchoCredentialing clients will be able to set up hospitals’ non-employed providers (e.g. many physicians, etc.) in the HLC with a feed from EchoCredentialing software, thereby centralizing the process to track the non-employed providers’ training, certifications, and continuing education. Also, as a CAHPS provider, HealthStream can translate its extensive patient satisfaction data into a CAHPS provider scorecard in EchoCredentialing and into a provider directory in EchoAccess.

“At HealthStream, it has always been our goal to support healthcare organizations in surrounding the patient with the best developed workforce,” said Robert A. Frist, Jr., chief executive officer, HealthStream. “We view provider credentialing and its related processes as a baseline, critical gateway to patient safety and quality care. Our innovative approach represents, I believe, an exciting future for hospitals and providers as we advance technology to use data intelligently, streamline processes, and create a powerful eco-system of capabilities.”

You can learn more about Echo and its solutions by visiting its website: www.echo-solutions.com. Echo will be exhibiting and participating in several large healthcare conferences, beginning with NAMSS, MGMA, and SHSMD in October 2015.

About HealthStream

HealthStream HSTM, -1.46% is dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people. Our unified suite of solutions is contracted by healthcare organizations in the U.S. for workforce development, training & learning management, talent management, credentialing, provider enrollment, performance assessment, and managing simulation-based education programs. Our patient experience/research solutions provide valuable insight to healthcare providers to meet CAHPS requirements, improve the patient experience, engage their workforce, and enhance physician alignment. Based in Nashville, Tennessee, HealthStream has additional offices in Laurel, Maryland; Brentwood, Tennessee; Pensacola, Florida; Jericho, New York; and San Diego, California. For more information, visit http://www.healthstream.com or call 800-933-9293.

This press release contains forward-looking statements that involve risks and uncertainties regarding HealthStream. Investors are cautioned that such results or events predicted in these statements may differ materially from actual future events or results. This information has been included in reliance on the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. Investors are cautioned that such results or events predicted in these statements may differ materially from actual future events or results. These forward-looking statements are based on a variety of assumptions that may not be realized, and which are subject to significant risks and uncertainties, including that the acquisition may not be consummated and that the anticipated financial and strategic benefits of the acquisition may not be realized, as well as risks and uncertainties referenced from time to time in the Company’s filings with the Securities and Exchange Commission.

View source version on businesswire.com: http://www.businesswire.com/news/home/20150929005483/en/

SOURCE: HealthStream

HealthStream
Mollie Condra, Ph.D., 615-301-3237
mollie.condra@healthstream.com

Copyright Business Wire 2015

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