Did you know that text messages have an average open rate of 82%? That’s nearly 8 times the total of email response rates.
Imagine what your business could do if your messages were read consistently by almost your entire audience?
With Mobile Testimonials, companies can use text messaging to expand their influence directly to their audiences’ mobile devices. Within hours or minutes of an interaction with a customer, a business can send out a customized request asking for a review of the experience. This is not only timely messaging, but it helps your brand stay top of mind while the customer replies.
Read on for even more evidence that text messaging can grow your business and increase engagement with customers:
As the infographic above, we see how one of our clients increased their Facebook ratings from 2.9 to 4.1 using Mobile Testimonials. They also increased their Customer Feedback Score by 20%* and customer view volume by 500%.
Another of our clients increased their online reviews by 72%.* In addition, their online rating scores increased from 4.3 to 4.6.
*Source: Based on 1,489 reviews received between November 2017 and April 2018 when Mobile Testimonials platform was introduced.
Want to learn more about how Binary Fountain can expand your influence with Mobile Testimonial?
About the Author