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November 18, 2020

Binary Fountain’s Stable Growth Earns No. 206 Rank on 2020 Deloitte Technology Fast 500 List

MCLEAN, Va. – Nov. 18, 2020 Binary Fountain, a leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, today was named to Deloitte’s 2020 Technology Fast 500 list. Binary Fountain ranks No. 206 among the fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America…

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MCLEAN, Va. – Nov. 18, 2020

Binary Fountain, a leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, today was named to Deloitte’s 2020 Technology Fast 500 list. Binary Fountain ranks No. 206 among the fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America by achieving 587% fiscal-year revenue growth over three years.

binary-fountain-logo-squareNow in their 26th year, the Deloitte Technology Fast 500 awards recognize technology companies displaying innovation, entrepreneurship and rapid growth through 2020.

“We’re honored to be recognized by Deloitte once again for our continued steady growth and expansion in what has been a whirlwind year for all types of businesses,” said Ramu Potarazu, CEO of Binary Fountain. “As we close out a year full of finding innovative new ways to support our clients, Binary Fountain remains committed to top-tier customer service and providing customers with technology they need to thrive in today’s changing digital landscape.”

Trusted by hundreds of notable brands across North America in the healthcare, hospitality, financial services, retail, and multifamily industries, Binary Fountain has continued to grow in 2020 through key partnerships and expansion of its products into new verticals.

In healthcare alone, Binary Fountain’s customer experience platform tracks and analyzes consumer feedback across more than 900,000 healthcare providers and 250 healthcare organizations. The unified platform, comprised of listings management, review and survey management, social media and employer brand solutions, helps businesses succeed by promoting and elevating their digital presence, reputation and visibility online.

“Each year the Technology Fast 500 listing validates how important technology innovation is to our daily lives,” said Mohana Dissanayake, partner, Deloitte & Touche LLP, and industry leader for technology, media and telecommunications within Deloitte’s audit and assurance practice. “While software companies continued to dominate, biotech companies rose to the top of the winners list for the first time, demonstrating that new categories of innovation are accelerating in the pursuit of making life easier, safer and more productive.”

For more information on Deloitte’s 2020 Technology Fast 500 awards, or to view the full list of 2020 winners, visit http://www.fast500.com. Last year, Binary Fountain ranked No. 184 on the Technology Fast 500 list.

Binary Fountain was also named to the 2020 Inc. 5000 list of the America’s fastest-growing private companies and recently released its 2020 Healthcare Consumer Insight & Digital Engagement Survey.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its natural language processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive, multifamily property management, and financial services.

About Deloitte’s 2020 Technology Fast 500

Now in its 26th year, Deloitte’s 2020 Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2016 to 2019. In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000, and current-year operating revenues of at least $5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

Media Contact

Kieran McQuilkin
kmcquilkin@binaryfountain.com
T: (703) 635-2104‬

About the Author

Kieran McQuilkin
Content Marketing Specialist

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October 14, 2020

Binary Fountain Unveils Results of Fourth Annual Healthcare Consumer Insight & Digital Engagement Survey

MCLEAN, Va. – Oct. 15, 2020 Binary Fountain, the leading online reputation and customer experience management platform for enterprises, healthcare organizations and small and medium-sized businesses, today released the findings of its “2020 Healthcare Consumer Insight & Digital Engagement Survey.” Now in its fourth consecutive year, Binary Fountain’s annual survey aims to understand how patients…

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2020-healthcare-consumer-insight-surveyMCLEAN, Va. – Oct. 15, 2020

Binary Fountain, the leading online reputation and customer experience management platform for enterprises, healthcare organizations and small and medium-sized businesses, today released the findings of its “2020 Healthcare Consumer Insight & Digital Engagement Survey.”

Now in its fourth consecutive year, Binary Fountain’s annual survey aims to understand how patients search, evaluate and share their experiences with healthcare providers and brands. It analyzes consumer preferences for finding doctors, booking appointments, sharing experiences online, and communicating with healthcare organizations. The survey also includes key insights across four years of data and breaks down current consumer trends by demographic, including age and gender.

The 2020 survey results show that patients increasingly rely on online ratings and review sites to make informed healthcare decisions, and that local listing information is becoming key to the digital patient experience.

According to this year’s survey results:

  • 41% of patients use ratings and review sites to find a doctor – more than twice as much as in 2017. The average consumer reads nine reviews before choosing a doctor.
  • 53% of consumers use hospital/clinic websites to look for physicians. Google is the most-used third-party directory for finding doctors (34%), followed by Healthgrades (24%). More than 20% of consumers are now using voice search to search for care.
  • Google and Facebook remain the most popular platforms for sharing healthcare experiences, but healthcare review and rating sites like WebMD and CareDash have gained popularity with a 78% increase and 2,150% increase respectively since 2018.

More than half of consumers say they primarily book appointments over the phone. But the share of consumers using third-party sites to book appointments has increased 69% since 2017.

The survey also asked consumers about how they evaluate, review and rate the care they receive. For the fourth consecutive year, the top three factors that matter most to patients when rating or evaluating a provider were “friendly and caring attitude,” “thoroughness of the examination,” and “ability to answer questions.”

“The evidence grows clearer every year. Reviews, listings, and online reputation are key drivers in a data-driven, consumer-centric healthcare industry,” said Aaron Clifford, senior vice president of marketing at Binary Fountain. “Patients have – by necessity in 2020 – become vigilant in using ratings and reviews to research their healthcare providers and facilities. We need to engage patients throughout the digital customer experience, giving them the right information at the right time, to earn their trust and their business.”

For more findings from the 2020 “Healthcare Consumer Insight & Digital Engagement” survey:

Download the e-book here.

Download the infographic here.

 

Methodology

Sponsored by Binary Fountain, the “Healthcare Consumer Insight & Digital Engagement” survey was conducted by OnePoll, a marketing research company specializing in online quantitative research and polling, between Sept. 16-17, 2020. Feedback was obtained from more than 1,000 U.S. adults who have visited a doctor in the last year.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit http://www.binaryfountain.com.

Media Contact

Kieran McQuilkin
kmcquilkin@binaryfountain.com
(703) 635-2104

About the Author

Kieran McQuilkin
Content Marketing Specialist

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September 16, 2020

Binary Fountain and Netsertive Announce Strategic Partnership

MORRISVILLE, N.C. – Sept. 16, 2020 New alliance delivers powerful, comprehensive suite of localized digital marketing technology Binary Fountain, a leading customer experience and online reputation management technology platform for enterprises, healthcare organizations, and small and medium-sized businesses, today announced a partnership with Netsertive, the leading digital advertising platform for multi-location businesses. Through this partnership,…

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MORRISVILLE, N.C. – Sept. 16, 2020

New alliance delivers powerful, comprehensive suite of localized digital marketing technology

Binary Fountain, a leading customer experience and online reputation management technology platform for enterprises, healthcare organizations, and small and medium-sized businesses, today announced a partnership with Netsertive, the leading digital advertising platform for multi-location businesses.

Through this partnership, Binary Fountain and Netsertive equip their network of clients with industry-leading technology to deploy localized digital marketing at scale.

With more people researching local services and products online than ever before, local digital marketing plays a critical role in guiding the buyer’s journey.

Binary Fountain’s and Netsertive’s partnership provides a complete toolset for companies to influence buyers at the local level, including industry-leading solutions for managing online listings, reviews, surveys, and brand reputation; along with deploying localized search, social, display, and video advertising at scale.

Both companies bring advanced technology using deep customer experience analytics to the offering: Binary Fountain’s suite of Natural Language Processing (NLP) technologies, enabling deeper listening at scale, will work in tandem with Netsertive’s Machine Learning technology that optimizes digital advertising spend across channels and networks.

“The level of noise out there for marketers today is deafening. Together our platforms let you understand what’s actually being said at the local level, so you can improve your business operations to acquire and retain more customers,” said Steve Leonard, president and CEO at Netsertive. “We’re proud to partner with Binary Fountain and extend leading online reputation management solutions to our customers, so they can better dominate the digital landscape at the local and national level.”

As partners, Binary Fountain and Netsertive ensure that a company’s digital presence is consistent and accurate across their entire brand.

“This partnership further solidifies our commitment to finding new ways to enhance our customer experience technology, as brands and customers engage online more than ever.”, said Ramu Potarazu, president and CEO at Binary Fountain. “We’re excited to join forces with a team at Netsertive that is equally dedicated to perfecting the customer experience and driving real value for our clients.”

Together, Binary Fountain and Netsertive are trusted by thousands of unique brands across North America to manage online listings, reviews, surveys, brand reputation and localized digital advertising at scale.

Binary Fountain also recently ranked No. 800 on the 2020 Inc. 5000 list of the nation’s fastest-growing companies.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com.

About Netsertive

Netsertive is a digital advertising platform that helps multi-location businesses drive more leads and sales at the local level. Founded in 2009, over 1,500 retailers, franchises, auto dealers, hospital systems and media companies, use Netsertive’s award-winning technology and team to run localized, digital advertising campaigns at scale. For more information, visit www.netsertive.com.

Binary Fountain Media Contact

Kieran McQuilkin
kmcquilkin@binaryfountain.com
(703) 635-2104

About the Author

Kieran McQuilkin
Content Marketing Specialist

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August 12, 2020

Binary Fountain Named to 2020 Inc. 5000 List of America’s Fastest-Growing Companies

MCLEAN, Va. – Aug. 12, 2020 Binary Fountain, the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, was selected as an honoree for the 2020 Inc. 5000 list. Binary Fountain ranks No. 800 on the list of America’s fastest-growing private companies, with explosive growth in revenue over the past three years. “We’re honored to be included…

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MCLEAN, Va. – Aug. 12, 2020

binary-fountain-inc-5000Binary Fountain, the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, was selected as an honoree for the 2020 Inc. 5000 list. Binary Fountain ranks No. 800 on the list of America’s fastest-growing private companies, with explosive growth in revenue over the past three years.

“We’re honored to be included on a list of such high-caliber businesses, and I’m proud of the work our team has done – and continues to do – to enhance our customer experience management platform and expand into new industries,” said CEO Ramu Potarazu. “Especially at a time like this, we’re grateful to our customers for trusting us to help their brands grow, build customer loyalty, increase their revenue, and push the limits of our technology.”

Binary Fountain’s high growth rate was bolstered by several key enterprise client wins and partnerships, along with the launch of new products and services for local listings, social media management, and employer brand management. The 7-year-old company also hit a milestone of 15 million customer reviews collected and analyzed by its platform in 2019 alone.

“Our recent milestones and business growth reflect our commitment to first-class customer service,” Potarazu said, “and our commitment to equipping businesses to engage consumers and strengthen their brand, especially as consumer behavior rapidly evolves.”

Trusted by thousands of unique brands across North America, Binary Fountain comprises several leading solutions for managing online listings, reviews, surveys and brand reputation. Its customer experience and reputation management platform currently tracks and analyzes consumer feedback for more than 900,000 healthcare providers and serves over 450 organizations, many of which are large global enterprises.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” said Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

Complete results of the Inc. 5000, including company profiles and an interactive database can be found here. The annual Inc. 5000 event honoring the companies on the list – including Binary Fountain – will be held virtually in October.

Binary Fountain was also recently named to Deloitte’s Technology Fast 500 list of the nation’s fastest-growing technology companies.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

Methodology

The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. The minimum revenue required for 2016 was $100,000; the minimum for 2019 was $2 million.

Binary Fountain Media Contact

Kieran McQuilkin
kmcquilkin@binaryfountain.com
(703) 635-2104

About the Author

Kieran McQuilkin
Content Marketing Specialist

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April 15, 2020

Zingtree Partners With Binary Fountain to Launch New Solutions for Healthcare Community to Fight COVID-19 Crisis

REDWOOD CITY, Calif. – April 15, 2020 Zingtree, the enterprise decision tree technology platform, has launched a new self-serve COVID-19 self-assessment tool. The platform empowers healthcare providers to deliver information related to COVID-19 to their community in a matter of hours, breaking down complex information from the Centers for Disease Control and Prevention (CDC) into…

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zingtree-covid-19REDWOOD CITY, Calif. – April 15, 2020

Zingtree, the enterprise decision tree technology platform, has launched a new self-serve COVID-19 self-assessment tool. The platform empowers healthcare providers to deliver information related to COVID-19 to their community in a matter of hours, breaking down complex information from the Centers for Disease Control and Prevention (CDC) into bite-size chunks to effectively direct people to the appropriate next best action for care. Zingtree has created ready-made templates with information from the CDC for providers to make a copy, edit, and launch on their own website.

For example, a healthcare provider could direct patients to check their symptoms and then – depending on the results – redirect them to a link to schedule a test at their facility. Depending on the severity of the symptoms, the tool could be customized to recommend specific instructions for self-quarantine, home, or urgent care.

The idea for a COVID-19 self-assessment tool emerged when 12 Zingtree clients built decision trees to address their immediate needs. One such client was The Department of Health and Human Services of Victoria, Australia, (DHHS) which publicly launched a Zingtree decision tree in the span of two days. The DHHS web team used Zingtree to transform a complicated online form into a user-friendly interactive self-assessment tool on their emergency website. In the first week, the page generated 100,000 hits with 3,000 hits per minute at its peak. Zingtree’s ability to enable users to follow paths based on their questions or symptoms and get relevant information was crucial to DHHS’ efforts to serve the public. You can learn more about DHHS’ success in this Case Study.

Additionally, Zingtree has partnered with Binary Fountain – a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small- and medium-sized businesses – to offer the Zingtree self-assessment tool to more than 275 healthcare providers nationwide. “Health systems need a lot of help right now and patients are seeking clarity. When we saw the capabilities of Zingtree and how quickly it could be deployed, we immediately thought of our clients,” said Andrew Rainey, Binary Fountain’s executive vice president of strategy and corporate development.

“In these challenging times, we at Zingtree are motivated and inspired to have the opportunity to play a small role in addressing COVID-19,” said Zingtree CEO Juan Jaysingh. “We have proven software capabilities that are easy to deploy with flexible functionality to focus on COVID-19 solutions so we can give our full support to all healthcare providers during these difficult circumstances.”

As the COVID-19 health crisis continues in the US, the Zingtree team plans to build additional tools to support the industry. Said Jaysingh, “Zingtree’s biggest strength is its speed and flexibility to adapt to any situation that involves decisions and a coordinated plan of action. We are working closely with our healthcare customers as we continue to provide the right approaches to addressing the problem.”

About Zingtree

Zingtree is the no-code decision tree and process management software that guides users to their next best action. Zingtree’s platform enables organizations to save time and money by standardizing operating procedures, identifying customer issues, and taking action as quickly as possible to create world-class user experiences. Over 700 customers worldwide including Amazon Ring, AWS, August Home, Babylon Health, Change Healthcare, CVS Health, Dropbox, Expensify, Experian, Farmers Insurance, Hilton, Kaiser Permanente, Moffitt Cancer Center, Peloton, Ricoh, and Ticketmaster, use Zingtree. For more information, visit www.zingtree.com.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

Media Contact:

Amanda Corey (For Binary Fountain)
Gabriel Marketing Group
amandac@gabrielmarketing.com
703-246-1472

About the Author

Kieran McQuilkin
Content Marketing Specialist

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