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September 16, 2020

Binary Fountain and Netsertive Announce Strategic Partnership

MORRISVILLE, N.C. – Sept. 16, 2020 New alliance delivers powerful, comprehensive suite of localized digital marketing technology Binary Fountain, a leading customer experience and online reputation management technology platform for enterprises, healthcare organizations, and small and medium-sized businesses, today announced a partnership with Netsertive, the leading digital advertising platform for multi-location businesses. Through this partnership,…

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MORRISVILLE, N.C. – Sept. 16, 2020

New alliance delivers powerful, comprehensive suite of localized digital marketing technology

Binary Fountain, a leading customer experience and online reputation management technology platform for enterprises, healthcare organizations, and small and medium-sized businesses, today announced a partnership with Netsertive, the leading digital advertising platform for multi-location businesses.

Through this partnership, Binary Fountain and Netsertive equip their network of clients with industry-leading technology to deploy localized digital marketing at scale.

With more people researching local services and products online than ever before, local digital marketing plays a critical role in guiding the buyer’s journey.

Binary Fountain’s and Netsertive’s partnership provides a complete toolset for companies to influence buyers at the local level, including industry-leading solutions for managing online listings, reviews, surveys, and brand reputation; along with deploying localized search, social, display, and video advertising at scale.

Both companies bring advanced technology using deep customer experience analytics to the offering: Binary Fountain’s suite of Natural Language Processing (NLP) technologies, enabling deeper listening at scale, will work in tandem with Netsertive’s Machine Learning technology that optimizes digital advertising spend across channels and networks.

“The level of noise out there for marketers today is deafening. Together our platforms let you understand what’s actually being said at the local level, so you can improve your business operations to acquire and retain more customers,” said Steve Leonard, president and CEO at Netsertive. “We’re proud to partner with Binary Fountain and extend leading online reputation management solutions to our customers, so they can better dominate the digital landscape at the local and national level.”

As partners, Binary Fountain and Netsertive ensure that a company’s digital presence is consistent and accurate across their entire brand.

“This partnership further solidifies our commitment to finding new ways to enhance our customer experience technology, as brands and customers engage online more than ever.”, said Ramu Potarazu, president and CEO at Binary Fountain. “We’re excited to join forces with a team at Netsertive that is equally dedicated to perfecting the customer experience and driving real value for our clients.”

Together, Binary Fountain and Netsertive are trusted by thousands of unique brands across North America to manage online listings, reviews, surveys, brand reputation and localized digital advertising at scale.

Binary Fountain also recently ranked No. 800 on the 2020 Inc. 5000 list of the nation’s fastest-growing companies.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com.

About Netsertive

Netsertive is a digital advertising platform that helps multi-location businesses drive more leads and sales at the local level. Founded in 2009, over 1,500 retailers, franchises, auto dealers, hospital systems and media companies, use Netsertive’s award-winning technology and team to run localized, digital advertising campaigns at scale. For more information, visit www.netsertive.com.

Binary Fountain Media Contact

Kieran McQuilkin
kmcquilkin@binaryfountain.com
(703) 635-2104

About the Author

Kieran McQuilkin
Content Marketing Specialist

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August 12, 2020

Binary Fountain Named to 2020 Inc. 5000 List of America’s Fastest-Growing Companies

MCLEAN, Va. – Aug. 12, 2020 Binary Fountain, the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, was selected as an honoree for the 2020 Inc. 5000 list. Binary Fountain ranks No. 800 on the list of America’s fastest-growing private companies, with explosive growth in revenue over the past three years. “We’re honored to be included…

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MCLEAN, Va. – Aug. 12, 2020

binary-fountain-inc-5000Binary Fountain, the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, was selected as an honoree for the 2020 Inc. 5000 list. Binary Fountain ranks No. 800 on the list of America’s fastest-growing private companies, with explosive growth in revenue over the past three years.

“We’re honored to be included on a list of such high-caliber businesses, and I’m proud of the work our team has done – and continues to do – to enhance our customer experience management platform and expand into new industries,” said CEO Ramu Potarazu. “Especially at a time like this, we’re grateful to our customers for trusting us to help their brands grow, build customer loyalty, increase their revenue, and push the limits of our technology.”

Binary Fountain’s high growth rate was bolstered by several key enterprise client wins and partnerships, along with the launch of new products and services for local listings, social media management, and employer brand management. The 7-year-old company also hit a milestone of 15 million customer reviews collected and analyzed by its platform in 2019 alone.

“Our recent milestones and business growth reflect our commitment to first-class customer service,” Potarazu said, “and our commitment to equipping businesses to engage consumers and strengthen their brand, especially as consumer behavior rapidly evolves.”

Trusted by thousands of unique brands across North America, Binary Fountain comprises several leading solutions for managing online listings, reviews, surveys and brand reputation. Its customer experience and reputation management platform currently tracks and analyzes consumer feedback for more than 900,000 healthcare providers and serves over 450 organizations, many of which are large global enterprises.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” said Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

Complete results of the Inc. 5000, including company profiles and an interactive database can be found here. The annual Inc. 5000 event honoring the companies on the list – including Binary Fountain – will be held virtually in October.

Binary Fountain was also recently named to Deloitte’s Technology Fast 500 list of the nation’s fastest-growing technology companies.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

Methodology

The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. The minimum revenue required for 2016 was $100,000; the minimum for 2019 was $2 million.

Binary Fountain Media Contact

Kieran McQuilkin
kmcquilkin@binaryfountain.com
(703) 635-2104

About the Author

Kieran McQuilkin
Content Marketing Specialist

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April 15, 2020

Zingtree Partners With Binary Fountain to Launch New Solutions for Healthcare Community to Fight COVID-19 Crisis

REDWOOD CITY, Calif. – April 15, 2020 Zingtree, the enterprise decision tree technology platform, has launched a new self-serve COVID-19 self-assessment tool. The platform empowers healthcare providers to deliver information related to COVID-19 to their community in a matter of hours, breaking down complex information from the Centers for Disease Control and Prevention (CDC) into…

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zingtree-covid-19REDWOOD CITY, Calif. – April 15, 2020

Zingtree, the enterprise decision tree technology platform, has launched a new self-serve COVID-19 self-assessment tool. The platform empowers healthcare providers to deliver information related to COVID-19 to their community in a matter of hours, breaking down complex information from the Centers for Disease Control and Prevention (CDC) into bite-size chunks to effectively direct people to the appropriate next best action for care. Zingtree has created ready-made templates with information from the CDC for providers to make a copy, edit, and launch on their own website.

For example, a healthcare provider could direct patients to check their symptoms and then – depending on the results – redirect them to a link to schedule a test at their facility. Depending on the severity of the symptoms, the tool could be customized to recommend specific instructions for self-quarantine, home, or urgent care.

The idea for a COVID-19 self-assessment tool emerged when 12 Zingtree clients built decision trees to address their immediate needs. One such client was The Department of Health and Human Services of Victoria, Australia, (DHHS) which publicly launched a Zingtree decision tree in the span of two days. The DHHS web team used Zingtree to transform a complicated online form into a user-friendly interactive self-assessment tool on their emergency website. In the first week, the page generated 100,000 hits with 3,000 hits per minute at its peak. Zingtree’s ability to enable users to follow paths based on their questions or symptoms and get relevant information was crucial to DHHS’ efforts to serve the public. You can learn more about DHHS’ success in this Case Study.

Additionally, Zingtree has partnered with Binary Fountain – a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small- and medium-sized businesses – to offer the Zingtree self-assessment tool to more than 275 healthcare providers nationwide. “Health systems need a lot of help right now and patients are seeking clarity. When we saw the capabilities of Zingtree and how quickly it could be deployed, we immediately thought of our clients,” said Andrew Rainey, Binary Fountain’s executive vice president of strategy and corporate development.

“In these challenging times, we at Zingtree are motivated and inspired to have the opportunity to play a small role in addressing COVID-19,” said Zingtree CEO Juan Jaysingh. “We have proven software capabilities that are easy to deploy with flexible functionality to focus on COVID-19 solutions so we can give our full support to all healthcare providers during these difficult circumstances.”

As the COVID-19 health crisis continues in the US, the Zingtree team plans to build additional tools to support the industry. Said Jaysingh, “Zingtree’s biggest strength is its speed and flexibility to adapt to any situation that involves decisions and a coordinated plan of action. We are working closely with our healthcare customers as we continue to provide the right approaches to addressing the problem.”

About Zingtree

Zingtree is the no-code decision tree and process management software that guides users to their next best action. Zingtree’s platform enables organizations to save time and money by standardizing operating procedures, identifying customer issues, and taking action as quickly as possible to create world-class user experiences. Over 700 customers worldwide including Amazon Ring, AWS, August Home, Babylon Health, Change Healthcare, CVS Health, Dropbox, Expensify, Experian, Farmers Insurance, Hilton, Kaiser Permanente, Moffitt Cancer Center, Peloton, Ricoh, and Ticketmaster, use Zingtree. For more information, visit www.zingtree.com.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

Media Contact:

Amanda Corey (For Binary Fountain)
Gabriel Marketing Group
amandac@gabrielmarketing.com
703-246-1472

About the Author

Kieran McQuilkin
Content Marketing Specialist

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February 12, 2020

BetterPT Partners with Binary Fountain to Integrate New Transparency Capabilities with Its Healthcare Technology Platform

NEW YORK – February 12, 2020 BetterPT™, a healthcare technology company renowned for providing end-to-end digital connectivity between physical therapists (PT), patients and physicians, today announces an integration partnership with Binary Fountain, a leading provider of customer experience (CX) and online reputation management technology platform for enterprises, healthcare organizations and small and medium-sized businesses. Through…

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betterPT-logoNEW YORK – February 12, 2020

BetterPT™, a healthcare technology company renowned for providing end-to-end digital connectivity between physical therapists (PT), patients and physicians, today announces an integration partnership with Binary Fountain, a leading provider of customer experience (CX) and online reputation management technology platform for enterprises, healthcare organizations and small and medium-sized businesses.

Through this partnership, Binary Fountain’s Binary Star Ratings product and Mobile Testimonials feature will be fully integrated into BetterPT’s platform, equipping its network of clinics and healthcare providers with the necessary resources and tools to become a highly trusted source in the physician selection process.

“There’s an enormous amount of customer sentiment publicly available online today, and it’s challenging for health systems to identify, review and publish all incoming feedback,” said Ramu Potarazu, president and CEO at Binary Fountain. “As one of the largest repositories of online patient reviews and insights from patient satisfaction surveys, we are thrilled to partner with BetterPT to help promote and enhance healthcare transparency across the U.S.”

As a partner, Binary Fountain enables BetterPT to publish feedback from patient experience surveys directly to its providers’ existing directory pages. By integrating Binary Fountain’s mobile testimonial feature with BetterPT’s access, security and interoperability platform, healthcare staff can now send text messages to patients post-visit, reminding them to leave timely reviews online. Additionally, Binary Fountain’s transparency solution provides patients with a holistic end-to-end understanding of a physician’s background, accolades and bedside manner, while ensuring BetterPT’s network of healthcare professionals are accurately represented online with verified and updated patient survey data.

“We are excited to partner with Binary Fountain to elevate the patient voice while building trust and transparency among our providers,” said Greg Peters, CEO of BetterPT. “By integrating Binary Fountain’s CX technology, BetterPT will further enhance and transform patients’ access to care by keeping all existing and potential patients engaged and informed throughout their healthcare journey.”

About BetterPT

BetterPT™ is a healthcare technology platform company, committed to transforming patient access and experience with healthcare services by providing end-to-end digital connectivity between physicians, physical therapists (PTs) and patients. Partnering with the world leader in musculoskeletal health, Hospital for Special Surgery (HSS), BetterPT is the fastest growing specialized PT marketplace in the U.S. Patients can find clinics in their local area that best fit their needs and accept their insurance and immediately request an appointment – all with just a few clicks, while BetterPT’s inbound patient management (IPM) solution offers a number of operations efficiencies to clinics. With its interoperable, HIPAA compliant application and EMR compatibility, BetterPT enables patients greater access to PT, an important and oftentimes overlooked part of clinical rehabilitation and preventive care. Its unique marketplace model has potential to continue expansion across the larger healthcare landscape to help advance connectivity between other kinds of patients and providers, too. For more information, please visit http://www.BetterPT.com or follow on Twitter @betterptapp.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

Media Contact:

Jacob Westfall (For Binary Fountain)
Gabriel Marketing Group
jacobw@gabrielmarketing.com
440-823-2738

About the Author

Kieran McQuilkin
Content Marketing Specialist

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December 17, 2019

CareDash Collaborates With Binary Fountain to Add Patient Experience (PX) Scores to 500,000+ Doctor Profiles

CAMBRIDGE, Mass., Dec. 17, 2019 New patient experience (PX) scores are now featured on a nationwide network of doctor profiles available on CareDash, the fastest growing healthcare search and review site in the U.S. These scores are available thanks to a new partnership between CareDash and Binary Fountain, a leading provider of customer experience (CX) management and analytics…

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CAMBRIDGE, Mass.Dec. 17, 2019

New patient experience (PX) scores are now featured on a nationwide network of doctor profiles available on CareDash, the fastest growing healthcare search and review site in the U.S. These scores are available thanks to a new partnership between CareDash and Binary Fountain, a leading provider of customer experience (CX) management and analytics platform for enterprises, healthcare organizations and small and medium-sized businesses. Binary Fountain’s patient experience ratings and insights are used to calculate the PX Scores, which are available on healthcare provider profiles, including mental health professionals and dentists, across the CareDash platform. This data helps empower patients to compare providers and make more informed decisions about their healthcare.

“As U.S. consumers rely on the internet more and more to research and make decisions about their healthcare, they’re looking for trusted, transparent, and easy-to-access data to inform them,” said Niklas Kubasek, senior vice president of partnerships at CareDash. “Our partnership with Binary Fountain will equip CareDash users with pertinent, invaluable data to assist them in making crucial decisions about their healthcare.”

px-score
A sample PX Score.

A recent national survey found that 75 percent of Americans say online ratings and review sites have influenced their decision when selecting a physician. Consumers who rely on CareDash to research providers and make decisions about where to seek care will now have direct access to patient experience information, including a breakdown of the 10 key areas patients care about, such as the thoroughness of the provider’s exam, their ability to answer questions, the clarity of instructions, and the provider’s attitude and bedside manner, to name a few.

“Partnering with CareDash will empower more patients nationwide to take control over their healthcare decisions through trusted, data-driven, patient feedback scores,” said Ramu Potarazu, president and CEO of Binary Fountain. “Our work shows Binary Fountain’s deep commitment to deliver critical insights and analytics across every facet of the patient journey.”

Fountain Analytics, the patient experience insights and analytics arm of Binary Fountain that generates the PX Score, was established to translate powerful data into meaningful metrics and revolutionary resources for healthcare providers and organizations. Fountain Analytics uses a proprietary Natural Language Processing (NLP) engine, specific to the healthcare industry, to accurately extract and categorize patient responses from over 200 sources of data, including review sites, social media and public digital forums. The PX ratings are not indicators of medical quality, rather they are a reflection of consumers’ overall patient satisfaction. Through this partnership, patient experience data is now available across more than 500,000 CareDash doctor profiles, spanning many specialties of care, nationwide.

Learn more about how CareDash will leverage Fountain Analytics.

About Binary Fountain

Binary Fountain provides the leading customer experience and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement, attract new customers and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

About CareDash

Headquartered in Cambridge, Mass., CareDash is an online healthcare portal transforming the doctor review industry to make it more transparent and accessible for all patients. As well as verified patient reviews, it provides up-to-date information on a doctor’s conditions treated, procedures performed, bio, contact information, pharmaceutical payments, and disciplinary actions. For more information on CareDash, visit https://www.caredash.com or follow on Twitter @caredash.

About the Author

Kieran McQuilkin
Content Marketing Specialist

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