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August 15, 2017

Binary Fountain and Kyruus Announce Partnership to Enhance Patient Acquisition and Engagement for Health Systems

The seamless integration of Binary Star Ratings and Kyruus ProviderMatch for Consumers will enable health systems to better educate, inform, and engage their patients online MCLEAN, Va. & BOSTON–(BUSINESS WIRE)–Binary Fountain, the leading provider of patient feedback management solutions with one of the largest repositories of online patient reviews and surveys in the healthcare industry,…

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The seamless integration of Binary Star Ratings and Kyruus ProviderMatch for Consumers will enable health systems to better educate, inform, and engage their patients online

MCLEAN, Va. & BOSTON–(BUSINESS WIRE)–Binary Fountain, the leading provider of patient feedback management solutions with one of the largest repositories of online patient reviews and surveys in the healthcare industry, and Kyruus, a leader in provider search and scheduling solutions for health systems, announced today a new partnership that helps healthcare organizations increase online patient acquisition and improve patient experience.

The partnership creates a seamless integration between Kyruus’ ProviderMatch for Consumers, a web-based provider search and scheduling solution health systems embed in their websites, and Binary Star Ratings, a healthcare transparency solution. The integration will also be available to health systems leveraging the ProviderMatch APIs to power their online search experiences. The integration answers health systems’ needs for enhancing provider directory pages – helping patients select the right providers through advanced search, online ratings and reviews, and appointment scheduling.

With healthcare consumerism on the rise, health systems and healthcare providers are recognizing the need to proactively manage their online reputation to acquire and engage new and existing patients. Using a health system’s existing CG-CAHPS or HCAHPS patient experience surveys, Binary Star Ratings converts the patient responses into online ratings and reviews that are published on provider directory pages. The partnership provides a turnkey solution with Binary Fountain directly feeding verified reviews and star ratings onto the provider profiles within ProviderMatch. The high volume of online reviews helps boost provider profiles in search engine results.

“Our commitment to advancing reputation management and patient experience in the healthcare industry is further reinforced through this unique partnership with Kyruus,” said Ramu Potarazu, president and CEO of Binary Fountain. “Together, Binary Fountain and Kyruus will continue to lead healthcare consumer innovation, helping healthcare organizations engage patients who are making one of the most important decisions in their journey – selecting the right provider for their care.”

Through its multi-channel platform for access centers, consumers, and referral networks, Kyruus helps health systems optimize patient access across multiple points of entry. Its consumer-facing solution enables health systems to display comprehensive provider profiles and offer robust provider search capabilities on their websites to attract consumers and convert demand. Through the digital integration between Kyruus and Binary Fountain, health systems can offer consumers an even richer, more informative online experience.

“Healthcare consumers are increasingly searching for providers online and seeking the digital experiences they’ve become accustomed to in other industries,” said Julie Yoo, Chief Product Officer and Co-Founder of Kyruus. “Our partnership with Binary Fountain enables health systems to implement transparency programs and enhance their provider profiles with patient ratings and reviews, so that consumers can make more informed healthcare decisions.”

Both Kyruus and Binary Fountain are venture backed by Providence Ventures—the venture capital arm of Providence St. Joseph Health, one of the largest not-for-profit health systems in the United States. Providence is also a mutual customer of the two companies.

Alongside Providence, the University of Miami Health System (UHealth) will be among the first adopters of the integrated solution. “As we innovate and enhance patient access online, it’s important for us to be able to meet consumer demand for reviews from fellow patients,” said Roymi Membiela, Chief Experience Officer and Associate VP of Marketing & Communications at UHealth. “We’re excited that this integration will give us an automated way to showcase these reviews in our online provider profiles.”

About Binary Fountain

Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions. For more information, visit www.binaryfountain.com or follow on Twitter @binaryfountain.

About Kyruus

Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, please visit www.kyruus.com.

 

Contacts

Binary Fountain
Kenneth Brooks, 202-550-5725
kbrooks@binaryfountain.com
or
Gabriel Marketing Group
Jacob Westfall, 440-823-2738
JacobW@gabrielmarketing.com
or
Aria Marketing for Kyruus
Danielle Johns, 617-332-9999 ext. 241
djohns@ariamarketing.com

 

About the Author

Kayla Zamary
Marketing Manager

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August 03, 2017

Three Ways Reputation Management Is Changing Healthcare

via Social Media Monthly Binary Fountain’s EVP of Strategy & Corporate Development, Andrew Rainey discusses with Social Media Monthly how healthcare consumerism and patient experience are changing the healthcare industry. Click here to read the full article on Socia Media Monthly.

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via Social Media Monthly

Binary Fountain’s EVP of Strategy & Corporate Development, Andrew Rainey discusses with Social Media Monthly how healthcare consumerism and patient experience are changing the healthcare industry.

Click here to read the full article on Socia Media Monthly.

About the Author

Kayla Zamary
Marketing Manager

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July 19, 2017

Three Reasons Why People Are the Key to a Successful Purpose Transformation

via Inc. Binary Fountain’s SVP of Marketing, Aaron Clifford discusses with Inc. how company purpose has transformed the customer relationship.   Click here to read the full article on Inc. “Study after study indicates that what Millennials care about at work, is working with a purpose. But here’s something people aren’t talking about: Millennials are…

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via Inc.

Binary Fountain’s SVP of Marketing, Aaron Clifford discusses with Inc. how company purpose has transformed the customer relationship.

 

Click here to read the full article on Inc.

“Study after study indicates that what Millennials care about at work, is working with a purpose. But here’s something people aren’t talking about: Millennials are not the only people that care about purpose. Millennials may have inherited their purpose orientation from their Boomer parents, who perhaps never left behind the idealism of their 60’s youth. Even Gen-Xers, that pragmatic and enigmatic generation that traded grunge for the 9 to 5 grind, seeks purpose as they enter midlife.

It’s clear that we’re entering an age of purpose, one where ‘why you do what you do’ may be even more important than ‘what’ you do, or ‘how.’ To be relevant, organizations must first clearly define their purpose, and then seek out ways to live and communicate that purpose through the work that they do.

I recently talked to several business leaders who agreed that purpose is more important than ever, and that successful purpose transformation relies on people in three key ways.

Your Purpose Is About People

When going through a purpose transformation, it’s important to place purpose in the context of people: what your organization does for people is its purpose. Says Holly Hughes, Chief Marketing Officer of BAI, a non-profit organization that serves the banking industry and its leaders, ‘There’s an a-ha moment that comes when you change how you think about what you do. When you think in terms of people, you realize the importance and value of the work, and it personalizes it.’

Hughes should know. Perhaps no industry has been more in need of purpose transformation in recent years than banking. Following the financial market’s implosion that set off the deepest”

About the Author

Kayla Zamary
Marketing Manager

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June 16, 2017

A Big Trade Group Pushes to Eliminate Medicare Hospital Ratings

via Digital Commerce 360 The American Hospital Association wants to do away with a key Medicare website feature that rates a hospital on patient satisfaction using 1 to 5 stars. However, some say CMS’s star ratings are useful for consumers looking for trustworthy physician feedback. Click here to read the full article on Digital Commerce 360.

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via Digital Commerce 360

The American Hospital Association wants to do away with a key Medicare website feature that rates a hospital on patient satisfaction using 1 to 5 stars. However, some say CMS’s star ratings are useful for consumers looking for trustworthy physician feedback.

Click here to read the full article on Digital Commerce 360.

About the Author

Kayla Zamary
Marketing Manager

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June 16, 2017

3 Reasons How Natural Language Processing Can Help Healthcare Providers

via insideBIGDATA Ravi Gopalan, Founder & Chief Technology Officer at Binary Fountain, discusses how healthcare providers can begin to understand and act on the increasing amount of data with patient feedback management solutions using healthcare-specific natural language processing (NLP). Click here to read the full article on insideBIGDATA.

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via insideBIGDATA

Ravi Gopalan, Founder & Chief Technology Officer at Binary Fountain, discusses how healthcare providers can begin to understand and act on the increasing amount of data with patient feedback management solutions using healthcare-specific natural language processing (NLP).

Click here to read the full article on insideBIGDATA.

About the Author

Kayla Zamary
Marketing Manager

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