The platform and additional mobile texting testimonial capabilities help businesses attract more customers by improving and increasing their online ratings and reviews.
MCLEAN, VA. (PRWEB) JANUARY 30, 2018
Binary Fountain, the leading provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry, today announced the launch of Binary Review Manager, a new online reputation management platform for small and medium-sized businesses (SMBs). Binary Review Manager provides SMBs with a time-saving way to monitor, grow, protect and manage their brands online. The platform empowers businesses to improve and increase ratings and reviews by directly engaging with their customers, identifying strengths, weaknesses and trends, as well as benchmarking their online reputation against competitors.
Today, a substantial majority of consumers incorporate online customer ratings and review sites into their decision-making processes. According to a national survey conducted by Pew Research Center, 82 percent of U.S. adults say they at least sometimes read online customer ratings or reviews before purchasing items for the first time, including 40 percent who say they always or almost always do so. Binary Review Manager aims to help businesses grow and protect online reputation in various industries, including healthcare, hospitality, retail, automotive and financial services. With Binary Review Manager, SMBs now have a single view into monitoring and managing online ratings and reviews, helping them increase response rates, measure performance and promote their businesses to boost overall online reputation. In addition, Binary Fountain’s add-on mobile testimonials module, helps SMBs generate online reviews by sending mobile text messages to customers, requesting them to leave an online review about their service experience.
Key features of Binary Review Manager include:
- Testimonial Campaigns — Promote a brand online by sending e-mails or mobile text messages to customers requesting them to leave reviews online
- Star Ratings View — Compare and evaluate online reputation across more than 100 ratings and review sites in one dashboard
- Task Management and Alerts — Save time engaging with online reviews impacting a brand by prioritizing, scheduling, assigning follow-up and responding within the platform
- Competitive Benchmarking — Compare online reputation, via leaderboards, against targeted competitors to identify high and low performers
- Business Intelligence Reporting — Offers customized, data-driven insights from customer feedback with the ability to view and evaluate the impact and progress of a campaign
“With Binary Review Manager, Binary Fountain is transforming the way small and medium-sized businesses conduct customer service and reputation management,” said Ramu Potarazu, president and CEO of Binary Fountain. “With the rise in online consumerism, it’s more important now than ever before for all businesses to take charge in actively monitoring, promoting and elevating their brands’ online reputation.”
To learn more about Binary Review Manager, visit https://www.binaryfountain.com/binary-review-manager/
About Binary Fountain
Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud-based platform. Its patient experience platform is built on a proprietary healthcare-centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions. For more information on Binary Fountain, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.