By Paddy Padmanabhan via CIO.com
Patient feedback is no longer limited to a single encounter or to a single platform. Patients today are sharing all aspects of their patient experience on social media.
Providence Health & Services knew that it needed something more than HCAHPS scores to understand the true nature of patient experience in its hospitals. Working with Binary Fountain, Providence Health deployed Binary Health Analytics, a holistic patient feedback management platform to manage online reputation and improve patient experience. The platform helps healthcare organizations uncover and act on patient experience insights from online ratings and reviews, social media, CG-CAHPS and HCAHPS and other surveys.
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