How Tech-Savvy Consumers Help Health Systems Improve Transparency and Operations - Binary Fountain

July 12, 2016

How Tech-Savvy Consumers Help Health Systems Improve Transparency and Operations

By Claire Celeste Carnes via Providence Ventures

Claire Celeste Carnes of Providence Ventures discusses how social media and the explosion of online reviews are changing how consumers select their care and care providers.

Healthcare providers are investing in social media strategies to attract and retain consumers, create incentives for doctors to improve patient satisfaction, and to identify operational or personnel issues that affect the patient experience.

As Part of Providence Ventures, Providence Health & Services adopted Binary Fountain in 2013, a solution that enables the organization to efficiently “listen to” what social media, online rating and review sites, and other online sources are saying about its service in a scalable way.

 

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