Uncover Actionable Insights from Customer Feedback
Understand what people are really saying and keep stakeholders informed with dashboards, reporting, and benchmarking.
Mine Consumer Feedback for Timely, Actionable Operational Insights.
Industry-tailored natural language processing technology identifies actionable insights and trends from unstructured comments in online reviews and post-service surveys, covering 70+ customer experience categories. Incorporate data from HCAHPS surveys, survey vendors or from your own surveys powered by Binary Fountain for a complete view of the customer experience.
Automatically find the root cause of positive and negative online reviews, identifying strengths and weaknesses affecting your brand’s online reputation. Our NLP technology analyzes reviews for consumer sentiment and sorts reviews into categories ranging from parking and security to staff responsiveness, service quality, and price transparency.
Filter by overall ratings and sentiment or drill down into demographics like age and gender for targeted feedback data.
“Binary Fountain has been an essential tool to help me oversee 500 practices nationally and provide meaningful process improvement programs that benefit patients.”
Joan Cox, National Senior Director of Patient Experience – Steward Medical Group
Continually updated dashboards and trends let you know where you stand.
Save time reading reviews with a unified dashboard displaying key consumer engagement and online reputation metrics.
Schedule and share reports with the Marketing, Experience, or C-Suite Teams.
Schedule and share reports with marketing, customer experience, and C-suite teams.
Use simple, intuitive tools to customize and automate reports for any audience.
Benchmark customer experience metrics for your locations against local and national competitors.
Identify high and low performers to highlight successes and generate the most ROI on customer experience improvements.
Find out what drives customer engagement at all your locations with deep analytics.
Then easily analyze and report your review and reputation management progress to the whole organization.
E X P L O R E
Binary Fountain Platform
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