Case Studies
Explore client success stories on improving customer experience.
- How Continental Properties Powers Resident Satisfaction Through Reputation Management Jan 14 - This case study shows how Continental Properties used the solution to monitor and respond to reviews, implement service recovery, and analyze resident feedback for property-specific benchmarks and improvement opportunities. Continental Properties develops, owns, and operates high-quality apartments in the U.S., along with retail and hospitality real estate. Continental’s award-winning Springs Apartments brand has ... Read More
- How Baptist Health Increased Review Volume by 320% in 6 Months Sep 30 - Case Study. BHSF launched SMS text campaigns asking for reviews across its urgent care locations to increase review volume and patient volume.
- Prisma Health Increases Web and Foot Traffic with Provider Transparency Program Sep 30 - Prisma Health used Binary Fountain's Star Ratings solution to leverage first-party survey data, boost web traffic and increase appointment requests by 56%.
- Willis-Knighton Text Messaging Campaign Boosts Immunization Awareness During COVID-19 Aug 07 - Case Study. Learn how Willis-Knighton Health System successfully notified 45,000 parents about immunizations via text using Binary Fountain's Messaging platform.
- Successfully Implementing Healthcare Reputation Management Strategies at the Enterprise Level Aug 12 - Case Study. Learn how Tidewater Physician Multispecialty Group increased total review numbers by 167%, improved Patient Feedback Scores by 15% and expanded web impressions by 32% using listings and review management tools.
- Using Digital Feedback to Improve Patient Trust and Satisfaction Aug 05 - Case Study. Learn how TUHS exhibited its commitment to exceptional patient care and service excellence throughout all of its facilities with the help of Binary Fountain’s Star Ratings solution.
- Leveraging Online Reputation Management to Drive Resident Satisfaction Jul 22 - Case Study. Learn how Camden Property Trust uses the data stored and analyzed in its Social Compass solution to improve the efficiency and effectiveness of its entire internal staff.
- How Online Reputation Management Increased Ratings and Reviews for the Nation’s Leading Hospice Care Provider Jun 27 - Case Study. Learn how VITAS Healthcare improved total positive feedback by 10%, 52% in total Google reviews and 121% in total Facebook reviews.
- Using Consumer Data Analytics to Promote Patient Service Excellence Jun 21 - Case Study. Learn how Privia Health increased its total amount of reviews by nearly 40% and improved Patient Feedback Scores for Scheduling by 77%.
- Murfreesboro Medical Clinic and Surgicenter Increases Patient Review Volume by 500% with Binary Fountain Mar 29 - Case Study. Learn how Murfreesboro Medical Clinic and Surgicenter implemented a mobile review generation solution to increase review volume by 500% over 6 months.
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