Social Compass: Online Reputation Management | Binary Fountain

Social Compass

Social Compass

Team-Based Online Reputation Management for Multifamily Residential.

Social Compass powered by Binary Fountain provides property management companies a complete view into managing consumer feedback from online ratings and reviews, surveys and social media sites. It continuously mines feedback for sentiment, uncovering timely, actionable insights. Its management tools help turn these insights into an opportunity to increase engagement, manage reputation and improve the resident experience.

Deep Resident Analytics

Analyze and act on resident experience feedback from online rating and review sites, social media and surveys to drive operational change. Uncover meaningful insights from unstructured comments with our industry-specific Natural Language Processing (NLP) technology.

Deep Patient Analytics
Reputation Management

Review Generation

Capture resident feedback through email campaigns and surveys. Drive residents to online review sites to create more reviews.

Streamline Engagement

Improve online service recovery with workflow management tools. Track and monitor engagement across the organization, ensuring timely and appropriate messaging is delivered avoiding ad-hoc reactions and crises.

Online Review
Benchmark v2

Competitive Benchmarking

Compare resident experience metrics across locations within your organization, and against local and national competitors using internal and external benchmarking. Leverage the data to drive operational improvements and changes.

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